Refund policy

"Because our custom tees and personalized are made-to-order specifically for you, all sales are final. We do not accept returns or exchanges for sizing variations. However, your satisfaction is our top priority! If your item arrives damaged, defective, or with a printing error, please contact us at info@tonsteesandthings.com within 14 days of delivery with a photo of the issue, and we will gladly send you a replacement. 

Thank you for supporting our brand launch."

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, if your item arrives damaged, defective, or with a printing error, please contact us at info@tonsteesandthings.com within 14 days of delivery with a clear photo of the issue, and we will gladly send you a replacement. 

Exceptions / non-returnable items
Certain types of items cannot be returned. Because of all items from Ton's Tees & Things are custom-made, personalized, or printed to order, they fall under our non-returnable exception. We cannot accept returns on custom apparel, personalized gifts, sale items, or gift cards. Please reach out if you have questions or concerns about your specific item before placing your order.

 

 Returns and Exchanges

Because every item is custom--made to order, we do not offer standard exchanges for different sizes, colors, or designs. The fastest way to ensure you get what you want is to carefully verify your sizing using our size charts before placing an order. If your item arrives damaged or defective, please refer to our Damages and Issues section above for a free replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
 All items are custom-made to order, refunds are only approved and issued in cases where an item is defective, damaged, or misprinted (as outlined in our Damages and Issues section). If a replacement item cannot be fulfilled, we will notify you once we've inspected your digital photo submission. If approved, you'll be automatically refunded on your original payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.